Effective Date: April 25, 2025
Thank you for subscribing to Premium Streamz Live. We value your satisfaction and strive to offer a seamless and enjoyable streaming experience. Please read our refund and returns policy carefully before subscribing.
1. Digital Product Policy
Premium Streamz Live offers digital streaming services. Due to the nature of our service, all sales are considered final once access has been granted. No physical goods are shipped or returned.
2. Refund Eligibility
We offer limited refunds under the following conditions:
- Duplicate payment: If you are accidentally charged more than once for the same subscription.
- Service not delivered: If you did not receive login credentials or were unable to access the service due to a verified error on our part (not related to your device or internet connection).
- Unauthorized transaction: If your payment method was used without your consent and is supported by proof.
Refund requests that do not meet these criteria will not be approved.
3. Non-Refundable Situations
Refunds will not be granted for:
- Change of mind after activation
- Incompatibility with your device(s)
- Network or device issues on the customer’s side
- Partial use of service (e.g., using the service for a few days and then requesting a refund)
4. Trial Offers
If you are unsure whether Premium Streamz Live is right for you, we recommend taking advantage of our free trial offers (when available). This allows you to evaluate the service before committing to a paid plan.
5. How to Request a Refund
To request a refund, contact our support team within 7 days of your subscription purchase.
Please include the following:
- Full name
- Email address used for the purchase
- Payment method and transaction ID
- A detailed explanation of the issue
📧 Email: support@premiumstreamz.live
6. Processing Time
Approved refunds will be processed within 5–10 business days and issued to the original payment method. Processing time may vary depending on your bank or payment provider.
7. Modifications to Policy
We reserve the right to modify this Refund and Returns Policy at any time without prior notice. The updated policy will be posted on our website at: